Stop all contact with the scammer immediately. Hang up the phone. Do not reply to emails or letters from the scammers.
Stop paying them
Do not make any more payments to them in the hope you will get some of your money back – you may be told the sale can only go ahead if you purchase more shares, or there are taxes to be paid. This is all part of the scam.
Contact your bank
Contact your bank immediately. They will have a policy to deal with fraud. If you have sent money through another bank or transfer service, contact the service you used.
Report the scam
Reporting is important. We can give you advice specific to your situation or put you in touch with someone who can. Reporting also helps others avoid this kind of scam as reports enable us to track trends and issue warnings. Report the scam to us on 0800 434 566 or use our online complaints form. If you or someone else is in danger, call 111.
Be wary of people offering to help
Once you’ve lost your money, scammers often pretend to be an overseas enforcement agency or legal firm that can help you get your money back in return for a fee. This is known as ‘recovery’ fraud and is just another way to get more money from you.
Talk about what happened
Telling your friends and family about the scam is one of the best ways to take action. It can be hard, but sharing your story is worthwhile because scammers rely on people being secretive. Every person you talk to will be better prepared to avoid scams in the future.