It’s prohibited for companies making investment offers to mislead or deceive you. You are entitled to accurate information when companies advertise – and they can’t withhold important information about the investment. Look out for things like advertisements promoting high returns with little explanation of the risks.
Many financial companies advertise directly to consumers with investment opportunities, for example, KiwiSaver, managed funds, debt securities such as term deposits or bonds, share offers or other investments products. You might have spotted these on TV, on social media or in the newspaper.
Firms must ensure advertisements for financial products are not misleading, deceptive or confusing. Many different aspects can contribute to an advertisement being misleading, deceptive, or confusing including specific claims or statements, the presentation and format and imagery used, important information being buried in fine print, or what an advertisement does not say.
Even an advertisement that is factually correct may not meet the required standards if it creates an overall impression that is misleading, deceptive or confusing.
This applies to all types of advertising: websites, TV, radio, social media, emails, newspapers, magazines, billboards, buses, presentations and seminars, and even sponsored content from influencers and celebrities.
What to look for
A large range and variety of investment offers are advertised, and they have a range of different levels of potential return and risk - not all investment options are likely to be suitable for you. If an advertisement for a financial offer catches your eye (or ear), ask yourself:
Does the advertisement present a balanced view of the investment? What are they not saying?
What does the advertisement say (or not say) about the risk of the investment? Words such as ‘secured’, ‘certain’, ‘stable’, ‘guaranteed’ can give the impression that an investment is of low or no risk – this can be misleading if the investment is not low risk. Similarly, advertisements of higher risk investments do not always state that they are higher risk.
If the firm is promising a certain rate of return, what is the basis for this? Is it based on reasonable methodology and assumptions, and are these clearly explained?
Are they promoting the product based on previous good performance? If so, does the advertisement make it clear that past performance is not a guarantee of future returns? Past performance should not be the most prominent feature. What other information is provided?
Are any warnings or disclaimers clear?
Are they comparing their offer to another product? Or claiming to be the best or a leader? Is it a fair claim or comparison, e.g. is the comparison with the same type of product, timeframe, level of risk and/or underlying investments? Do you have enough information to tell?
Some investment opportunities are only available to wholesale investors.
Sometimes wholesale investments are advertised in places where retail investors (also called ‘everyday’ or ‘Mum and Dad’ investors) will see them. However, these ads must make it clear that they are available for wholesale investors only.
We recommend less experienced investors stay clear of wholesale investments, even if they are able to meet the wholesale investor criteria. That’s because wholesale investments are designed for sophisticated investors with the necessary resources and understanding of the nature and risks of the investment.
If you are considering a wholesale investment offer, you should seek professional financial advice from a financial adviser and make sure you fully understand the risks and consequences before signing up and handing over your money.
If you’ve seen an advertisement for an investment product you think is misleading, deceptive or confusing, or looks like a scam, let us know. The more information you can give us the better – details of when and where you saw it, links, screenshots or images, and what you think is wrong with the advertisement will help us look into it.