When you buy insurance products you have certain rights and your provider has obligations to make sure you’re treated fairly and those products suit your needs
We monitor both insurers and the financial advisers selling insurance products to ensure they are delivering those outcomes.
The Government is currently working on law changes that will increase our powers to monitor insurance conduct. We’ve also published several reports into the conduct of insurers and insurance advisers and identified areas we’ve asked them to improve.
Our insurance web pages let you know the things to look out for and ask when you’re buying, renewing or switching your insurance cover.