Check out Consumer Protection for scams known to be circulating in New Zealand and you can report a scam on their website. The FMA lists Scams that we know about. International Scams are listed by IOSCO.
Report a potential scam
If the scam relates to an illegal investment offer or scheme you should also contact the FMA.
Report any online incidents such as scams, frauds, privacy breaches or suspicious spam messages to NetSafe.
Where to get investment or financial advice
We recommend that you speak with a licenced financial adviser. All licenced financial advisers are listed on the FSPR.
General information about financial advice can be found on the FMA website or Sorted website.
Find out if a company is registered
You can check whether or not a company is registered in New Zealand at the Companies Office. You can also find basic details about a company such as; names of directors, addresses, registered shareholders and financial statements there.
By law, any business or person providing financial services to persons in New Zealand has to be registered and the company name or individual has to be listed on it if the Financial Service Providers (Registration and Dispute Resolution) Act 2008 applies to their business. Some examples include financial advice providers, finance companies, fund managers and foreign currency exchange dealers. Businesses or individuals are only able to be registered on the FSPR if they are actually providing financial services to persons in New Zealand.
If you wish to complain about a financial service provider
Make a complaint to the company or individual using their complaint process – this should be described on their website or in documents they sent to you.
Contact the dispute resolution scheme they are a member of to help resolve your problem. This service is free. They can give advice on how to make an effective complaint and may be able to assist you.
What to do when investment money is lost
If you have tried contacting them and used their dispute resolution scheme without success, you can make a complaint to us. We will not be able to help you get your money back if the company or individual is based overseas, however, we can provide you with publicly available information about them, such as where they are registered and who their directors are from the Companies Office.
If the business is located in New Zealand, we may have more ability to help, however, we cannot assist individual investors.
Complain about anti-competitive practices or deceptive conduct
For matters about anti-competitive practices or complaints about misleading or deceptive conduct for financial products and services that occurred before 1 April 2014, you should contact the Commerce Commission.
When you have a dispute with your bank
The Banking Ombudsman investigates and resolves disputes between customers and their banks. They also deal with complaints about a range of non-bank financial service providers. The Reserve Bank of New Zealand is the prudential supervisor of banks and insurance companies.