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Official Information Act requests

Page last updated: 10 May 2019

The Official Information Act 1982 (OIA) gives New Zealanders the right to request official information.

We are committed to carrying out our functions and responsibilities in an open, transparent and accountable manner. We will publish OIA statistics and some responses to requests for information every quarter.

Make a request

Your request should be as clear and specific as you can possibly make it. Before making a request to us, please check our website first as the information you are looking for could already be publicly available.

You can contact us in the ways noted below to request information:

Email: questions@fma.govt.nz
Post: Financial Markets Authority, PO Box 106 672, Auckland 1143, New Zealand
Telephone: 0800 803 804.

When you make your request please include the following details:

  • your name
  • your postal address or preferred email address
  • specific details of the information you want.

If you make a request by phone, we will confirm acknowledgement in writing or if we need to clarify anything, we may ask you to send your request in writing.

When will I get a response?

Your request will be acknowledged as soon as possible. We will respond to your request within 20 working days from the date we received it. The OIA allows for extensions in certain circumstances. If we require an extension we will contact you to let you know.

What it costs

We may invoice you for the costs of responding to your information request. Charges are for staff time and resources if your request requires considerable labour and materials or requires significant collation and research. These charges are set by the Government and are applied in line with the Ombudsman's charging guide.


How we make our decision on a request

We may decide to withhold the information for specific reasons. If this occurs, we will explain the reasons why. For more on why information can be withheld see sections 6, 9 and 18 of the OIA.

Reasons we are sometimes unable to disclose information include our obligations to protect personal privacy under the Privacy Act 1993, and our duty under the Financial Markets Authority Act 2011 (FMA Act) to maintain confidentiality about information supplied or disclosed to, or obtained by, us under the FMA Act and financial markets legislation.

The OIA schedule below summaries how we have responded to the requests we have recieved and whether we have disclosed information.

If you are unhappy with our response, you can make a complaint and have the decision reviewed by the Ombudsman.

More information

The Ombudsman provides a useful guide with tips about how to make an OIA request. It also includes information on the Official Information Act, and what agencies must do when they respond to a request.

How we decide to publish responses to requests

We may decide to publish some or all of the information that we disclose in response to an OIA request. You can view the information we've published on the OIA publication schedule below.

The types of information request we would publish are those from news media organisations, businesses (where the requested information benefits other businesses) or individuals and from parliamentary parties.

Exceptions to publication

We won’t publish:

  • any person’s personal information, including the requester’s
  • confidential information
  • information regarding the commercial, financial or professional affairs of entities
  • information requests that are not in the public interest
  • information we have decided to withhold on OIA grounds.

We reserve the right to decide which responses we will publish and why.

We may redact information or provide a summary or excerpt where appropriate.

OIA publication schedule

The information published on the OIA publication schedule was released in response to a specific request and was the information held by the FMA at the time of response.

OIA publication schedule 
No. Summary of request Response Date of response Information
1 Businesses who were warned by FMA under AML/CFT legislation  Part released; some information withheld for maintenance of the law 5/04/2018

OIAP response AML CFT warnings tracked

2 Litigation costs for an e-road trial   Released 20/04/2018 OIAP response eroad trial costs
3 Copy of the FMA Board Conflicts Policy  Released 21/05/2018

OIAP Board Conflicts Policy

4 All records of communications with AML/CFT entities about opting out of the Identity Verification Code of Practice  Part release: some information withheld due to privacy, confidentiality, commercial sensitivity, free and frank exchange of opinions 26/07/2018


5 Media request about OIA requests that the FMA receives Release 19/07/2018 OIAP OIA response on FMA OIA stats
6 Request about gifts and hospitality (staff/members) Release 11/07/2018 OIAP OIA re gifts policy
7 Media survey about sexual harassment at the agencies Release 9/07/2018 OIAP OIA survey response re workplace sexual harassment
8 Media request about change management/reorganisation at FMA Part release: some information withheld due to privacy 14/08/2018 OIAP OIA response on FMA change management
9 Reporting entity correspondence re AMLCFT Identity Verification Code of practice Release 23/08/2018 OIAP OIA re AMLCFT opt out follow up
10 Request for information about staff working on AMLCFT matters at the FMA Release 28/09/2018 OIAP OIA re AMLCFT staff and restructuring
11 The FMA’s response to the State Services Commission inquiry into state sector use of external security consultants Proactive disclosure; not an OIA 20/08/2018

Letter to agencies re inquiry

FMA response to SSC inquiry
12 Litigation costs of E-road trial No 2 Release 08/10/18 OIAP re ERoad costs 2nd trial
13 FMA costs on social media Release 18/10/18

OIAP re social media costs

14 Functions of the FMA and the FMA’s responsible Minister Release 21/11/18

OIAP FMA functions and Minister

15 Summary of remediation provided by banks under conduct and culture review Release 05/12/18

OIAP remediations CC review

OIA statistics

Each quarter we publish our OIA statistics in the table below, setting out the number of requests we receive and our decision in relation to requests.

OIA statistics 
Period Number of requests received Percentage responded within statutory timeframes Response
Jul-Sep 2018 15 93%

Released in full: 7
Released in part: 6
Withheld: 1
Declined: 1
Transferred: 0

2017/2018 28 100%

Released in full: 8
Released in part: 6
Withheld: 10
Refused: 4
Transferred in part: 1

2016/2017 32 96% 

Released in full: 12
Released in part: 6
Withheld: 10
Refused: 14
Transferred: 0