We investigate complaints about financial service companies and limited partnerships that are incorporated in New Zealand but have no physical presence here. These are also known as ‘shell companies’.
These companies often offer online services such as margin foreign exchange trading and margin commodity trading. Their websites may imply they are regulated by the FMA, but many are not.
You can complain about misleading or deceptive conduct in relation to financial products or financial services. See what products and services are covered and how we work with the Commerce Commission on fair dealing matters.
IMPORTANT: New Zealand laws have changed. If your complaint is about misleading or deceptive conduct that occurred BEFORE 1 April 2014, please contact the Commerce Commission.
If your complaint is about misleading or deceptive conduct for financial products or services that occurred AFTER 1 April 2014, please contact us.
Unregistered financial service providers
We investigate complaints about people and organisations that are not registered when they should be.
Everyone who provides financial service in New Zealand must be registered for that service. They must also be a member of a dispute resolution scheme if they provide financial services to retail clients. See our FAQs page for more information about dispute resolution schemes and how to check whether a financial service provider is registered.
You can make a complaint to the FMA that is about us rather than about any other organisation, firm or individual.
We will deal with any complaint about the way in which we have carried out, or failed to carry out, our role. This includes complaints about mistakes or lack of care, unreasonable delay, unprofessional behaviour, bias or lack of integrity by us or our staff.