We do not provide legal advice. In most cases you will need to talk to a qualified legal adviser who can tell you how the law applies to you and your particular circumstances. For free advice see the Citizens Advice Bureau.
Financial service providers are not required to be monitored by the FMA simply as a result of registration. We check the qualifications, competence and good character of financial service providers and monitor them only if they are directly licensed by us.
You can check out Consumer Protection for scams known to be circulating in New Zealand and you can report a scam on their website. If the scam relates to an illegal investment offer or scheme you should also contact the FMA.
In addition, you can also report any online incidents such as scams, frauds, privacy breaches or suspicious spam messages to NetSafe.
Credit (including hire purchase) and debt
Consumer Protection and the Commerce Commission have information about your rights when you use credit cards, store cards, buy goods or services on credit or get cash loans.
If you're worried about a loan you've got with a finance company, you can also contact Consumer Protection.
We don't get involved with individuals' disputes. All financial service providers who offer financial services to retail clients must belong to an independent dispute resolution scheme.
Your financial service provider must provide the name of their dispute resolution scheme in their disclosure documents, or you can search for it on the Financial Service Provider Register.
There are four schemes and they offer free services to help you resolve disputes:
The Banking Ombudsman investigates and resolves disputes between customers and their banks. They also deal with complaints about a range of non-bank financial service providers.