1. Contact us
  2. Make a complaint

Make a complaint

Christmas holiday period office hours

 

Our offices will be closed from 3.30pm Friday 21 December 2018 and will reopen at 8.30am on Monday 7 January 2019


Complaints and enquiries can still be lodged during this period by using our online forms, however they will not be dealt with until 7 January.

 

We are here to help you with any query, concern or complaint you may have about the financial markets and people we regulate, or about the services we provide.

Complaints are important to us and help us:

  • monitor whether financial markets are working as they should
  • detect and act on misconduct
  • gather information to determine where we should direct our attention and priorities.

Before you get in touch, please read the information below to ensure we are the right agency to help you with your issue.

Make a complaint, report misconduct or give us a ‘tip-off’

To help ensure your complaint is processed in a timely manner, please submit your complaint using our online complaint form.

You can also call the FMA complaints line on 0800 434 566. For overseas callers please dial 00 64 3 962 2698.

Our lines are open:

  • Monday to Thursday - 8:30am to 5:00pm
  • Friday - 9:00am to 5:00pm.

Please note all calls are recorded.

What happens after we receive your complaint

We consider all information we receive, but we can't investigate each complaint. Read about how we deal with your complaint.

If you are concerned about the need to protect your identity, please raise it with us when you make your complaint. Read our whistleblowing page for more information.

You can provide information anonymously, however this may limit our ability to investigate your complaint. If you can, please give us your contact details.