We survey consumers to understand current issues and consumer perceptions. Some of these surveys are conducted jointly with other agencies. We also test key resources with an online panel of consumers. Feedback helps us ensure we are clearly communicating the steps a capable investor should take when considering a specific product or activity.
Consumer advisory network
Our consumer advisory network helps us ensure consumer perspectives are considered and addressed in our investor capability strategy and initiatives, and in our broader regulatory activities.
Current member organisations
Banking Ombudsman Scheme
Consumer New Zealand
Financial Dispute Resolution
FSCL – Financial Services Complaints Limited
Insurance and Financial Services Ombudsman Scheme
National Building Financial Capability Charitable Trust